The New Eden Resort Inn
This past week I had the pleasure of meeting Tina Butz who is the Wedding Sales Manager at the Eden Resort Inn in Lancaster, PA. To say the very least, I was very impressed with Tina’s level of organization, her business and wedding knowledge as well as her professional demeanor. And this was the first time I was in the facility for several years, so I was completely blown away with the amount of renovations that had been done too.
What prompted this meeting was that I have had a number of customer consultations within the past few months for wedding receptions that will be held there at Eden Resort in 2010. Since it has been a little over five years since I have performed a wedding there, I wanted to meet the new Wedding Sales Manager as well as have a look around the facility; especially since I have been hearing so many good things about the recent renovations. I contacted Tina and she took some time out of her busy schedule to meet with me one afternoon.
Upon entering the facility, I immediately noticed that the lobby looked nothing like a typical hotel. It was a large, open area with plenty of comfortable seating around a big central fireplace; the whole look and feel reminded me more of a cozy lodge somewhere in the Poconos Mountains. In fact, the best way I can describe it is that it almost felt like I was relaxing at home!
So after I test drive some of the comfortable seating in the lobby, I stopped by the main desk and the friendly staff working there directed me to one of the office areas with even more friendly staff. I made some idle chat with the women working there until a few minutes later when Tina arrived. She showed me to her office to chat for a bit in order for us to get to know each other, then she took me on a brief tour of the facility. And the ballrooms were every bit as beautiful as the lobby.
All I can say is WOW! Not only was the new look of Eden Resort Inn breath-taking, but the level of commitment to customer service that Tina and the rest of the staff displayed impressed me even more. She was very courteous and generous with her time, which says a lot since I am a vendor and not an actual customer. I feel completely confident in saying that I have no reservations about recommending this facility and Tina as one of the primary considerations for having a wedding reception. I look forward to developing our professional relationship and I feel relieved knowing that my clients will be in good hands with Tina and the rest of the staff at the Best Western – Eden Resort.
If you are looking for a great location to have your wedding reception, be sure to talk to Tina at the Eden Resort!
Charles E. Snyder III,
Certified Master of Ceremonies
Extraordinary Weddings
717.718.5218
Tags: best western - eden resort, eden resort, eden resort inn, garfield's, lancaster pa, wedding in lancaster pa, wedding reception location in lancaster pa